POLICIES AT EARTH AND LEAF
We’re dedicated to giving our customers a rewarding experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions you may have.
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Because we are a small business, we will work with you directly on anything you may require.
SHIPPING POLICY
How It Works
Because we are a small online business, we currently offer shipping at a flat rate of R100 nationwide on each order.
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Total Lead time for delivery is 4 - 6 working days. (Main City Centres, Excl outlying areas which can take an extra 3 - 4 days)
RETURNS
How It Works
We would like to make sure you are happy with the goods and services you purchase from us. Due to the nature of our business we will consider return requests on a case by case basis and you can contact us to assist with your specific queries.
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Unfortunately we can't exchange or refund opened or modified products such as fertilisers or products that you customise for installation.
OUR PRIVACY POLICY
How we use and safeguard your information
We only collect information about you to fulfil your order, subscription or other service to you. We will only use your information for this purpose and will not share your information with any external parties without your consent.
You can manage your preferences at any time if you have signed up for subscription based services.
TERMS OF USE
Your account
You will ensure that details provided to create an account or to purchase services or goods remain accurate.
We reserve the right to edit or remove content from reviews, restrict or refuse access to, or terminate accounts and cancel pending orders at Our absolute discretion.
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LIMITATION OF LIABILITY
By creating an account or purchasing from Earth and Leaf (Pty) Ltd, you agree to our policies and confirm that you are 18 years or older.
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You act at your own discretion on any information or advice we provide as part of blog posts, instructions, and as part of any services rendered. We sell and offer services that are tested and are effective in certain environments, all gardens and micro climates are different